When I try and Synchronise, I see it connect, disconnect and report a warning of “The mobile phone has not responded”. I am lost without synchronisation of my calendar and contacts. I would really love to get this working again.

After I upgraded my PC Suite, I got rid of this problem by removing the PC Suite profiles that had been created earlier and restarting PC Suite.

Steps:

1. Stop PC Suite and any other associated application
2. Remove or rename PC Suite folders. These are stored on two different locations.
   a. C:\Documents and Settings\\Application Data\PC Suite
   b. C:\Documents and Settings\All Users\Application Data\PC Suite
   Note: If you are not able to remove any of these directories, then look for the process “ServiceLayer.exe” and kill it.
3. Start PC Suite and PC Sync. You will be asked to recreate the Sync Profile and it won’t complain about creating an outlook profile…

And this solves your problem.

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